Scottish & Southern Electric mainly deals with gas, electricity and energy services in Great Britain and Ireland. It mainly specializes in the generation, transmission, supply and distribution, storage as well as involving itself in other forms of energy services. Energy is one of the main pillars of economy, and with most households depending on it, SSE aims at ensuring its large customer base is satisfied. This not only means supplying energy, but also doing so at reasonable rates. There has been a lot of investment in energy services especially in the production phase where companies are required to ensure they produce and supply energy that is favorable to the environment. SSE is a leader when it comes to the energy sector, with the company supplying energy to over 8.2 million households in Great Britain and Ireland. Furthermore, the company supplies electricity to over 3.7 million homes and businesses. With such a large customer base, SSE claims that its network is 99% reliable. Nonetheless, it acknowledges that even with this reliability, exceptional activities are always likely to occur which may disrupt electricity across homes and businesses it serves. Thus, they have provided an SSE contact number in which customers can communicate with to air their grievances as well as making complaints and suggestions. Furthermore, they even have a priority service to help customers who may be vulnerable during power cuts. According to their website, they aim to deal with complaints as soon as possible to ensure they come up with quick solutions to ensure the satisfaction of their customers.
Call our SSE contact number today, and get connected through to the main Scottish & Southern Electric customer services line.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call SSE directly, here are some of the departments you may wish to contact.
|SSE DEPARTMENT||PHONE NUMBER|
|SSE Customer Services||0800 980 8476|
|SSE Hydro||0141 248 3000|
|Join SSE||0345 026 2658|
|SSE Arena||028 9076 6000|
|SSE Energy Meter||0345 026 7039|
|SSE retentions||0800 980 8476|
|SSE freephone number||0800 980 8476|
|SSE emergency numbers||Click here|
|SSE account number||0345 026 2658|
|SSE business||0800 389 4466|
|SSE sheild||0345 076 7646|
|SSE Broadband||0345 071 9498|
|SSE Boiler Breakdown||0345 076 7646|
|SSE MPAN||Click here|
|SSE Warm Home Discount||0800 622 838|
Why would you need to call SSE phone number?
Energy in the modern era has become more of a basic need. Most homes and business depend on energy to survive. SSE clearly understands that treating their customers fairly and providing them with affordable and quality energy is a necessity. Customer satisfaction in the 21st century has become a benchmark in which companies base their success on. Customers expect reliable, sustainable and competitive services. SSE has provided the SSE phone number to ensure that customers who feel they are not receiving the services they require can contact them and find solutions.
Affordability of energy is always a major source of concern when it comes to the customer. One the major complaints among many customers is receiving astronomical bills that do not seem to reflect their energy usage. Scottish & Southern Electric recommends those affected to contact them as soon as possible. One of the main reasons behind this scenario would be a faulty meter that gives bad readings. By contacting SSE customer services, they can be able to rectify the issue by coming to you home and troubleshooting where the problem may lie. One of the major reasons this happens has to do with faulty meters. If you find your meter is faulty, you should not hesitate to call the SSE phone number since it may also be a hazard. It is recommended that you also check the meter readings and compare if they compare with the bill being sent. If the cost of the bill also reflects a huge difference with what you have been receiving, you are advised to contact them and try to find out where the problem may be.
Mis-selling of energy contracts is also another main source of concern among many SSE companies. If you feel that this has happened to you, get in touch with SSE customer services as soon as possible to get compensation. If you do not get a satisfactory response within 6 weeks after making the complaint, you are advised to take the matter to the Ombudsman offices. This office is there to carry out and independent investigation on behalf of the customer. The solution they come up will however only be binding to Scottish & Southern Electric and not the customer.
Sometimes bills also are mixed up and customers receive bills with wrong names. It is highly recommended to call SSE phone number to make sure they rectify the situation. This also ensures that you are not late paying your bills when the right bill comes and thus you will be avoiding a late payment penalty.
How to make a complaint to Scottish & Southern Electric
According to their website, Scottish & Southern Electric prides itself as one of the few companies that puts it customers’ satisfaction at the forefront by ensuring that they feel treated fairly by providing them with an industry leading customer care services. They thus encourage customers to contact SSE customer services if they want to make a complaint. When calling the SSE phone number, it is highly advisable you have ample evidence so that SSE can expedite a solution to your problem. For example, if you are calling to make a complaint about being overcharged, you should have the receipts with you so they can be able to compare with what they have and take the step. Although most of the times your complaints will be handled by the well-trained staff, sometimes it becomes difficult and your grievances may be transferred to a higher office that is well equipped to help you. SSE claims that it does its very best to ensure the customer receives a satisfactory solution at the earliest possible time to avoid frustration.
SSE acknowledges that they receive numerous complaints via their SSE contact number, and they try to do their best to solve the issue in an effort to avoid the customer taking up the issue with a third party such as the Ombudsman. However, this is not always the case and the customer may end up frustrated when they do not receive a satisfactory solution. Should this be the case, SSE advises the customer to contact the Ombudsman within 6 weeks, instead of the stipulated 8 weeks. This is an effort to ensure the customer gets a satisfactory solution. SSE customer services can be reached on Monday to Friday between 8am and 8pm, and on Saturday s from 8am to 2pm. You should also contact them if you need to get advice on energy issues and they will be more than glad to help.
SSE Opening Hours
SSE Head Office contact address
Scottish and Southern Electric
200 Dunkeld Road