Employment and Support Allowance or the ESA as it is generally known for short is a United Kingdom benefit that the government department for work and pensions administers. It is sometimes abbreviated to DWP ESA. The benefit exists to help those people who are not currently able to work as they are either unwell or have a disability that prevents them doing so. It also exists to support people to return to work when they are able. The Employment and Support Allowance team run a very useful ESA helpline which you can call on 0800 055 6688. The helpline is open between the hours of 8am and 6pm. If you wish to speak to the ESA helpline staff in the welsh language you can call them on 0800 012 1888 during the same hours. The ESA also run a textphone service which can be accessed via 0800 023 4888.
Phone our ESA contact number now.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call DWP about ESA directly, here are some of the departments you may wish to contact.
|DWP DEPARTMENT||PHONE NUMBER|
|Employment and Support Allowance||0345 608 8545|
|ESA Claims Number||0345 608 8545|
|ESA Appeals Number||0345 608 8545|
|ESA complaints number||0345 608 8545|
|ESA Benefits hotline||0345 608 8545|
|ESA Wales Number||0345 608 8545|
|Jobcentre ESA Number||0345 608 8545|
The ESA contact phone number is a freephone 0800 number. Therefore, you will not incur any charges using it. This means that you can confidently contact ESA without having to worry about being charged for the call. However, the ESA contact phone number can sometimes get very busy and you may have to wait in a queue for your call to be answered. You can sometimes avoid this by making sure that you call the helpline just after opening at 8am during the week.
When you do call the ESA support line your call will be answered by a trained advisor who will be very knowledgeable about the benefit. They will bee able to help you or direct your call to someone more appropriate. Although waiting in a helpline can be frustrating, when your call is answered by the ESA team you can be assured that someone will be able to help.
There are a wide variety of reasons why you may need to contact ESA. You may have a simple query about the benefits eligibility criteria. If this is the case then it might be worth checking to see if you can find the answer on the government website first before you call. Use your favourite search engine to search for the DWP ESA in order to find the government pages that discusses the benefit. Contact ESA if you are currently receiving the benefit and have some questions about the benefit. Perhaps you are wondering how long you are going to receive the benefit for or when the next payment is due to you. There is a lot of ESA support available via the ESA contact number whenever you need it. The best way to apply to receive the benefit is via the ESA phone number.
Sometimes you feel that you need to raise a complaint regarding the receiving of the benefit. Perhaps you have not received the amount of money that you were expecting or perhaps you have not received it at all. This is when you need to telephone the ESA contact number to make a complaint. The advisors at the end of the ESA telephone number will take your complaint very seriously and this will be investigated. You will then be given an outcome from your complaint. The team will do what they can to ensure that the outcome is to your satisfaction and dealt with appropriately.
Using the ESA telephone number does not suit everyone. Perhaps it is just not convenient to use the ESA phone number or perhaps you are unable. Whatever the reason, there are other ways to get in touch with the benefit helpline team, although these are limited. If you want to apply for the benefit but are unable to via the helpline, then you can use the services of your local Job Centre Plus. This way an advisor will help you to complete your application and will then send it for processing. Another advantage of applying in this way is that you will then have a named contact at your local Job Centre plus that you can keep in touch with in order to discuss your application and any other queries that you may think of. This means that you will not have to call the ESA number at all to keep track of your application.
Unfortunately you are not currently able to email the DWP with queries regarding the benefit. It is only the ESA number or the services of Job Centre Plus that you can use for this purpose. Furthermore, you are also not able to contact the customer service team via social media. However, it is likely that this will change shortly. However, if you do decide that you need to call ESA the team are very helpful.
Although you cannot currently get in touch online to ask specific details about your case the benefit team are there to support you. You can either call ESA on the helpline numbers above in both English and Welsh and if you are not able you can also use the textphone service. Alternatively, you are able to use the services of your local Job Centre Plus to apply for the benefit and keep track of your application. They will also be able to answer some questions that you may have about the benefit.
ESA Opening Hours
|8am - 8pm|
|8am - 8pm|
|8am - 8pm|
|8am - 8pm|
|8am - 8pm|
|8am - 8pm|
|9am - 6pm|
Department for Work and Pensions head office contact address
Department for Work and Pensions